Customer Support - Comprehensive Assistance for Your Needs

1. Product Quality Assurance: All equipment provided by our company has been strictly inspected to ensure compliance with ISO9001 and CE standards to ensure customer satisfaction.
2. User privacy protection: We are committed to protecting customer privacy. All customer information will only be used for order processing and customer service and will not be disclosed to any third party.
3. Return and exchange are normal: If there are quality problems with the product, we support a reasonable return and exchange policy. Please contact customer service for specific operations.
4. After-sales service commitment: We have a dedicated after-sales service team to provide customers with installation guidance and technical support to ensure that there is no worry.
5. Legal Compliance Statement: The Company complies with relevant laws and regulations in all business activities to ensure that all operations are legal and compliant.
6. Amendment and update of terms: Our company reserves the right to amend the terms at any time. Major changes will be announced on the official website in a timely manner to ensure that customers are aware of them.
7. Dispute Resolution: If any dispute arises, the two parties shall negotiate amicably. If the negotiation fails, the dispute may be submitted to the court in the location of our company for resolution.

Technical Support
1. Provide professional pre-sales consulting services to help customers choose the most suitable mechanical instruments and equipment.
2. After product development is completed, ensure detailed technical documentation and user manuals are provided.
3. Provide installation and debugging services for equipment to ensure normal operation of the equipment.
4. Provide comprehensive training services and guide equipment operation and maintenance according to customer needs.
5. Establish a dedicated after-sales service team to respond to customers’ repair and upgrade requests in a timely manner.
6. Regularly visit customers, collect feedback and provide continuous technical support and consulting services.
7. All technical support services follow the international quality management system to ensure service quality.

1. We provide one-year product warranty, covering repairs due to quality issues, but excluding man-made damage and normal wear and tear.
2. If you need after-sales service during the warranty period, please contact our customer service team in time and provide relevant information so that we can process your request more quickly.
3. Product technical support, providing lifelong online consulting services to answer technical questions encountered by customers during use.
4. For products beyond the warranty period, we will charge the corresponding repair fees and provide high-quality repair and parts replacement services.
5. If customers find any quality problems with the product during use, they should contact us immediately so that we can verify and handle it as soon as possible.

1. Zhengzhou Keda provides comprehensive equipment maintenance services to ensure that customers' mechanical instruments are always in the best condition.
2. Our professional team has extensive industry experience and can quickly diagnose and resolve a variety of equipment failures.
3. All maintenance services follow a strict quality management system to ensure the reliability and safety of the service.
4. We provide customized maintenance solutions to meet the special needs of different customers and improve the efficiency of equipment use.
5. A transparent process of repair services, including fault assessment, repair reporting and follow-up, to ensure customer satisfaction.
6. Keda Machinery is committed to technological innovation and continuously introduces advanced equipment and tools to improve the efficiency and quality of maintenance services.